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~~~~~~~~~FAQs~~~~~~~~~

Products

Do you descale, degut, and clean your products?

Yes, we do them by default! Do note that the weight of the products listed on the website is usually before descaling, degutting, and cleaning. Our fillets are processed by our fish experts to ensure that there are minimal to no bones. However, there may still be fine bones in the fillets that may not be detected during the cutting process. Do note that for King Mackerel Batang fillet, there are middle section bones.

 

We can clean squids by removing its soft bone, beak, innards and ink.

Are your products chilled (fresh) or frozen?

Please refer to the product description. Our products come fresh unless stated otherwise.

All fresh items will be kept in our freezer until delivery time to maintain the freshness and quality of your orders.

Are your fish farmed or wild-caught?

We carry both farmed and wild-caught seafood. Please refer to the individual product’s description to find out more.

How long can I keep the products?

Our fresh seafood listed on our website can be kept in the freezer at -18℃ or below for up to 3 months. However, we recommend cooking the seafood within 2 days of purchase as it is best to consume them when they are freshest. The flavor and texture will lessen after lengthy storage.

How do I decide if I should keep the products in the chiller or freezer?

If you intend to cook them on the day of purchase, you may leave them in the chiller at 0-3 ℃ . We recommend covering them with some ice to ensure the products are cold enough. Else, do keep them in the freezer at -18℃ or below.

https://www.seriouseats.com/best-way-to-store-fish-refrigerator-ice-packs

Are the product images shown on the website in accordance to the weight I purchased?

All product images are for illustrative purposes only.

How do you pack your products?

All our items are usually vacuum-packed/sealed. Certain items like prawns are packed in a box with ice. You can also choose your preferred packaging by indicating it in your orders and we will do our best to accommodate your request.

Are the items’ availability guaranteed?

Certain products listed on VitaminSeafood are subjected to availability on the day of delivery.

 

Items that are seasonal will be stated in the description or shown on the store as sold out and you can request to pre-order them separately via WhatsApp.

Do you offer other seafood products not listed on the website?

Due to the nature of seafood, there are some products that are seasonal and are not available daily. However, you can take advantage of our seafood concierge service for items that are not listed on our website.

Delivery & Charges

Where do you deliver to?

We offer islandwide delivery in Singapore (excluding restricted areas like Sentosa and Pulau Ubin).

Is there a minimum order for delivery?
For a limited time, there will be no minimum order required for islandwide deliveries.
How much does delivery cost?

We provide free fresh seafood delivery islandwide for orders above $70.

 

For orders below $70, a delivery fee of $10 will apply.

For Bukit Batok, Choa Chu Kang & Bukit Panjang, free delivery from $55. For orders between $30-55, $5 delivery fee.

When can I receive my orders?

Our delivery days are from Tuesday to Sunday, with one timeslot 10:30AM to 5PM.

We deliver to you tomorrow during the timeslot that you choose. All orders after 7PM are considered as the next day's order. 

Please ensure that someone is home as our carriers may not make a call prior to delivery.

For orders made on Sunday, delivery will be on Tuesday (subject to availability).

What if no one is at home upon delivery?

Due to food safety reasons, we must deliver to someone in person, we cannot leave the orders outside your door. If no one is available to receive your order at your doorstep within 5 minutes of our driver's arrival during the stipulated delivery timeslot, we will take your seafood back to our facilities to be frozen.

 

We will then attempt to arrange a second delivery. Please note that in the event that we have to re-deliver, a $15 fee will be imposed.

Do you have same/next day delivery?

We are unable to guarantee next-day delivery due to the nature of fresh seafood. Although we can get seafood daily, we are very particular about the quality of our seafood and handpick them to ensure that we are getting the best of the best.

Is cancellation/rescheduling of order allowed?

Cancellation/rescheduling has to be done on the same day you ordered. Contact us immediately on WhatsApp.

 

For late cancellation, 50% of the total value will be charged. If your orders are already dispatched, no refunds will be given for any cancellation.

Is there a self-collection option?

VitaminSeafood is a fully digital brand. We have recently enabled a pick-up option at our 2nd generation physical wet market stall located in Choa Chu Kang. Pick-up time is between 9:30am to 2pm from Tuesday to Sunday.

Membership & Rewards

How do I join the membership program?

Refer to Our Membership for more information.

What are the different membership tiers?
Refer to Our Membership for more information.
How do the store points work?
Refer to Our Membership for more information.
What benefits / rewards can we look forward to?
Refer to Our Membership for more information.

Payments

What mode of payment method do you accept?

We accept secure payments via PayNow, Debit Card and Credit Card.

Do you accept physical cash?

We only accept digital payment at the moment. #GoDigital

I am unable to make payments on the website. How?

Contact us via WhatsApp at +65 9637 5059 and our team will assist you regarding your order payment.

Will a digital invoice be sent?

Yes, a digital invoice will be sent to your email upon successful payment. If you did not receive any, check your order status on our website. Alternatively, you can WhatsApp us at +65 9637 5059 regarding this matter.